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The Answers You Need

What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, address or phone number.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems and they are required to keep the information confidential. After a transaction, your private information will NOT be stored on our servers.

We DO NOT sell, trade, or otherwise transfer to outside parties your personally identifiable information.

What do we use your information for?

Any of the information that Phoenix Garden Solutions collect from you may be used in one of the following ways: - To personalize your experience - your information helps us to better respond to your individual needs
To improve our website - we continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions - your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails - the email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.

Phoenix Garden Solutions 2023



Phoenix Garden Solutions, shall supply and the customer shall purchase the goods and services in accordance with the accepted estimate, which shall be subject to these terms and conditions.

The agreed final estimate represents a written contract for the exact work to be completed at the price estimated, any extra materials will be discussed and added accordingly.

Any agreement made verbally is not covered unless it has  been written in the said contract.

The agreement is made between Phoenix Garden Solutions and the person or persons who requested our estimate.

Phoenix Garden Solutions will not enter into dialogue, accept any requests or communication in anyway with anyone other than the client, except where the client has provided permission that allows them to do so.

The acceptance of the estimate, electronically or by any other means signifies a full acceptance and commitment to be bound by these terms and conditions.




Estimates are valid for 2 weeks from issue date. 



Any quotation or estimate is subject to revision if there are any changes to the nature of extent of the work. This may apply to labour and materials, which is due to factors beyond the control of Phoenix Garden Solutions. (significant increase in costs of labour, materials or other costs of manufacture). However, the estimate will not be amended without consultation with the client.



With effect from the start date, Phoenix Garden Solutions will provide the services expressly identified in the accepted estimate.

Phoenix Garden Solutions will use reasonable care and skill to perform the services identified in the accepted estimate.



The quote written by Phoenix Garden Solutions for the client represents the requests of the client, it is not a builder’s survey and will not be held liable for any task that is not included in the written quote.



Any additional work to be carried out for the client will be quoted for separately, and agreed to before being carried out.



The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.



Irrespective of any insurance carried by Phoenix Garden Solutions, the customer must inform his/her insurer the building works are to be carried out on the property and satisfy him/herself that he/she is adequately covered by insurance. Unless expressly agreed, Phoenix Garden Solutions are not liable for loss of or damage to the works, material on site or any property of the customers, unless the same is caused by negligence.



In the event of cancellation by client, the client agrees to notify Phoenix Garden Solutions, in writing or by email no less than 2 weeks before start date.

If the customer elects to cancel our services after we have begun work, the customer agrees to pay Phoenix Garden Solutions an administration, materials re-stocking, lost work and scheduling cost in addition to any part of the work that has already been undertaken, amounting to not less than 20% of the total project cost. A charge will also be made for materials that have already been purchased for a specific job, and in such cases these materials will be left at the customers premises.



All necessary materials can and will be provided by us unless otherwise agreed, and will always be of high quality and used in an appropriate manner as per manufacturers guide lines. All surplus materials on site on or after completion, remain the property of Phoenix Garden Solutions.

Where it is necessary to match existing décor. Our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted.

Phoenix Garden Solutions, is NOT responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allows Phoenix Garden Solutions to use these at their own risk.



Estimated completion times are guidelines and although we will endeavour to complete the work in the time frame, we will not be held liable for failure to complete the scheduled works within the estimated time frame, due to weather conditions or supplier issues..



It is the responsibility of the client:- To remove objects / items from the areas to be worked on. Assistance can be provided with removing any bulk objects / items, but may incur an additional cost. In the event of breakages or damage of property, Phoenix Garden Solutions will notify the client immediately and set out steps to remedy the situation. Similarly, if at the end of the job the client is dissatisfied with any aspect of the service they must inform us within 24hrs.

Client must allow Phoenix Garden Solutions, to affect a remedy using own people and under no circumstances will be held liable for cost of reparation by third parties that we have not expressly agreed to in writing. The client must notify us within 24 hours of an alleged breakage or damage caused by any of our employees.



The client agrees to pay:


A deposit of 100% of the total materials shown on the estimate or invoice to be paid before starting the project, with the balance due on the day of completion.

We are happy to provide an invoice, however payment is due within the time scales as stated in terms and conditions. 

All deposits must be paid by bank transfer unless agreed with Phoenix Garden Solutions.

The acceptance of a deposit or the request to begin the project by email or written confirmation signifies a full acceptance and commitment to be bound by the terms and conditions.



The client must make themselves available on the last day of the project for consultation and final sign off for the project. In the event that the client is unavailable, unless otherwise agreed, the client accepts that the project has been completed to their satisfaction and payment in full is due that day, or no later than 24hrs.



Should rectification of any work be necessary, Phoenix Garden Solutions will make all reasonable effort to complete work as soon as possible and the customer will permit access to fulfil these obligations. Movement, expansion or contraction of sub base or sub base due to (but not limited to), climate changes, tree roots activity underground, drains, mine working, earthquake and changes to the local water table are outside the control of the contractor, therefore we do not cover damage caused by these or relating factors.

These conditions are only applicable to the contracted party and not transferable should the client vacate the address. Phoenix Garden Solutions are not liable for damage or deterioration caused by or resulting from, accidents, misuse, heavy goods vehicles, natural weathering, lack of maintenance, (including repointing after 6 months from date of completion, impact damage, or staining caused by any substance whatsoever, failure to follow the supplier’s instructions whether given orally or in writing.



The client shall not be entitled to assign the contract or any part of it without the prior written consent of PGS.





Phoenix Garden Solutions will not tolerate aggressive or rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or trades people and reserve the right to terminate the project at any time, in this event, neither Phoenix Garden Solutions nor any of its affiliates or agents shall be liable for any punitive damages arising out of our inability to complete the work specified or by invoking the clause.

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